Fix QuickBooks Error H505 | 4 Best Solutions

Published by David Miller, Last Updated On :

QuickBooks error H505

QuickBooks error H505

QuickBooks Error H505 usually appears when you try to access the company file which is not present in your computer system. It can also appear when the QuickBooks company file which you want to access needs some additional configuration. A message will prompt on the computer screen by saying that “This Company file is on another computer and QuickBooks needs some help connecting.” To deal with such trouble, you should go with QuickBooks Support as it is real and trustworthy. Easy and simple possible solutions will be available at your doorstep. So, stop wasting your time anymore. Contact deft connoisseurs instantly and get the solution for the problem within a minute.

Possible Reasons Behind QuickBooks Error H505

Here are some possible reasons due to which QuickBooks Error Code H505 occurs. They are as follows-

  • First of all, this error arises due to improper Hosting configuration settings.
  • Incorrect DNS Settings.
  • QuickBooks can’t trace the IP Address of the system.
  • The firewall is blocking the incoming and outgoing communication with the QuickBooks company file.


Symptoms of QuickBooks error H505

  • Can’t use the multi-user mode.
  • Computer system crashes at regular intervals.
  • Unable to locate the QuickBooks company file on the server.
  • The system’s window does not respond or freezes.
  • QuickBooks Program Windows crashes down.
  • Error H505 message pops on the screen.

Pre-requisites For Solving Error H505 in QuickBooks

  • Ensure to have a backup of the QuickBooks company file.
  • Also,  make sure that you are using the latest version of QuickBooks.
  • In the QuickBooks Tool Hub, click on the ”Quick fix my program”.
  • Next, initiate the QB Database Server Manager.
  • After that, install the Firewall settings in your system. This will ensure the smooth functioning of the work.

How Resolve QuickBooks Error H505?

Resolve QuickBooks error H505-infographics

Simply, keep your eyes feast on the noted points as here we are providing the 4 best possible solutions. And by following them the QuickBooks Error H505 will surely disappear. Continuously go through the below steps one-by-one and end up your problem:

Solution 1: Confirm Hosting Settings

The QuickBooks error code h505 is associated with the Hosting settings and comes up with a message “QuickBooks has encountered a problem and wants to close. Sorry for any trouble.” So, you have to assure that only one computer has the hosting option. And to enable that option you have to follow the below steps:

  1. Launch QuickBooks by giving a double-click on its icon and navigating to File > Utilities.
  2. You would be able to see the option “Host Multi-User Access” on the coming list which means that this computer is not hosting the company file. And it’s safe to move on to the next computer. Don’t change anything if you see this option.
  3. If you click on File >> Utilities and you see the Stop Hosting Multi-User Access click on this option. This will prevent this computer from being the host, leaving only the host computer.
  4. Repeat this process for all computers except for the actual host.

However, the above steps will help you to fix the error code H505 in QuickBooks. You can also use QuickBooks File Doctor to get rid of this issue.

Solution 2: Make Sure Proper Services Are Running

There are a couple of services that have to be running at all times on the server computer. So let’s ensure that they are. Follow these points:

  1. If you are using Windows 7, 8, or 8.1, then the easiest way for accessing the services running on your PC is to click on the “Start” button. And then navigate to the Run dialog box.
  2. Type “services.msc” in the dialog box and wait until the list of services open.
  3. But, if you are using Windows 10, then for accessing the Services you should press the keys Ctrl + Shift + Esc simultaneously to launch Task Manager.
  4. Navigate to the Services tab in Task Manager and click on “Open Services” at the bottom of its windows, just beside the gears icon.

After finally opening the Services, you need to follow the instructions such as-

  1. In order to alphabetically arrange the services, pinpoint the “QuickbooksDBXX” by clicking on the Name column.
  2. When you find the same, right-click on it and then tap “Properties”.
  3. Navigate to the “Startup” type and set it to “Automatic” but make sure its service status is “Running” or “Started”.
  4. If the status states “Stopped”, you should click on the Start button which is present inside the Properties option.
  5. Next, click on the recovery tab, locate the “First failure” option and choose “Restart the Service”. This option makes sure that the service will restart automatically if it fails. Perform the same guidelines for Second Failure and Consequent failures.

After doing that the service should start now and you won’t encounter any error in QuickBooks desktop in the future.

Solution 3: Make Sure QuickBooks Files are not Blocked By Windows Firewall

Firewalls may stop QuickBooks from accessing the Internet appropriately which is a major concern. Different firewalls may install on your computer but it’s not suggested to enable more than one. Let’s have a glimpse at how to make sure QuickBooks files are not blocked by Windows Firewall:

  1. Go to “Control Panel” by searching it onto the Start menu and then click on System and Security > Windows Firewall.
  2. Select the “Advanced settings” option and highlight Inbound Rules in the left section of the screen.
  3. Right-click on Inbound Rules and then tap on New Rule. Under the Rule type section, select Port. Select TCP from the first set of radio buttons and switch the second radio button to “Specific local ports”. Now add the ports in order to cope-up QuickBooks updating functionality.
  4. Make sure you separate them by a coma right to the last one while adding the different ports one by one and hit “Next”.
  5. Select the Allow the connection radio button in the next window and click Next.
  6. Choose the type of network when you want to apply this rule.
  7. Name the rule something which makes sense to you and click “Finish”.
  8. Make sure you repeat the same steps for Outbound Rules simply by choosing Outbound rules in “Step 2”.

Solution 4: Edit the Host File on Windows

Sometimes you have to edit the Windows hosts file and add your Web server to add it into the whitelist to overcome error h505. This is somehow an advanced process and makes sure that you are following the instructions properly.

  1. Press the “Windows Key + R key” simultaneously to open the “Run” dialog box.
  2. Type “cmd” into the search box and hit Enter to open the Command Prompt window.
  3. Type “ipconfig /all” into the command prompt and then press Enter to run this command.
  4. Take note of the Host Name and the IP Address. Repeat the same process for all workstations and computers connected in the multi-user environment.
  5. The next step would be to edit the Windows Hosts File. So, do the same by following the given instruction:
  • First, close QuickBooks and then navigate to Start Menu >> This PC.
  • Tap on the “View” tab in File Explorer’s menu and click on the checkbox that states “Hidden items” in the Show/hides section.
  • Right-click on the Hosts file in the folder choose Open with. And then open the file with Notepad.
  • Enter the IP address and type in the Computer Name. While entering this information, use the “Tab” key instead of the space bar to separate the IP address and computer name.
  • Once the above process is over, then you can apply the changes. After that frequently reopen QuickBooks in multi-user mode.

See Also- QuickBooks Error H202

Points to keep in mind-

  • Firstly, ensure that QuickBooks accounting software is properly installed on your system.
  • Always keep in mind to install the QB software on the server.
  • Keep a note of the full QuickBooks Desktop Version with database and license manager hosting.

Dial QuickBooks Helpdesk Number for Any Further Query

If none of the above solutions have resolved the issue QuickBooks Error H505, then we recommend you to put a call at QuickBooks Helpdesk Number and get united with top-most technical engineers. Let them handle your query because within a pinch it will be sorted out as they are experienced and intelligent.