How to Remove QuickBooks Unexpected Error 5?

Published by David Miller, Last Updated On :


QuickBooks is undoubtedly one of the top-notch accounting software can be accessed by all small and medium-size business organizations. As the software is fruitful due to its immense advanced features and default tools, there are times when users encounter technical glitches. The one very most common error QuickBooks Unexpected Error 5 usually been occurred by the users when they are trying to open the company file of QuickBooks. However, such an error displays with a warning message “Got Unexpected Error 5 in a call to NetShareGetInfo for Path”. If you are unable to understand why this happens with you and how to cope-up this error, then obtain reliable and cost-effective online QuickBooks Support from our well-qualified technicians.


Reasons for QuickBooks Unexpected Error 5

Check-out the below listed points to know, what are the possibilities to experience QuickBooks Unexpected Error 5:

  1. Due to inappropriately installed a QuickBooks application in your PC
  2. You may lead to this error issue if the registry entry or the system files has been deleted accidently
  3. Failure to correctly run one of its normal operations by a system or application component
  4. Due to invalid entries in Windows Registry
  5. Shut-down PC inappropriately due to power failure
  6. Due to attacking of malware or any virus, this error may result

Required Methods to Remove QuickBooks Unexpected Error 5

Before going through the below troubleshooting guide, you have to be ensured that you are using an updated or the latest released version of QuickBooks Desktop. Now, let’s start the following procedures one-by-one:

Method 1: Re-Create QuickBooks Company File User

  • Steps to Delete the User

First of all, you are required to delete the existing user. To do this, follow the below instructions:

  1. Open QuickBooks Desktop first, and then go to “Company” tab to select the Users
  2. Now, select the option “Set up Users and Roles
  3. From the User List section, select the user that you want to delete and click on “Delete” button
  4. Click “Yes” for the confirmation
  • Steps to Re-Create the User

Once you delete the user successfully, now re-create a new one. To do this, follow the below lines:

  1. Go to the “Users and Roles” page and select “New
  2. Enter the username for the new user
  3. Make a new strong password and confirm it
  4. Now, set the roles for the user and then press OK button

Method 2: Use QuickBooks File Doctor to Repair Damaged Network and Company File

The perfect solution of this unexpected QuickBooks error 5 is to download and install the QuickBooks File Doctor and use it to repair the damaged network and Company file. Here is downloading and installing procedures. So, have a glimpse at once:

  1. Open your web browser on your system and visit to the Intuit official site
  2. Now, download and install the QuickBooks File Doctor from that website
  3. Once it gets installed, it will check all the files and folders in the system and correct the hosting settings accordingly
  4. With using QuickBooks File Doctor, you can access and control the system through the Permission level setting
  5. You may also repair and locate the damaged files in QuickBooks Software

Method 3: Install the Reimage Repair Tool to Scan PC

Install the Reimage Repair Tool and scan your PC to detect any error and troubleshoot it. Follow the below steps to do the same:

  1. First, download the Reimage Repair tool in your PC
  2. Save this tool on your Desktop
  3. Now, go to the File menu and click “Yes” when the prompt displays on the screen
  4. To start automatic scan, un-tick to the checkbox
  5. Select Install and then the tool will start scanning automatically
  6. Once you are done with the scanning process, press Start Repair
  7. At the end, restart your QuickBooks and check whether the QuickBooks error 5 disappeared or not

Method 4: Give File Share Access

  1. First, launch File Explorer, and then give a right-click on the folder where your Company file is been saved
  2. Select “Properties” > “Sharing” tab
  3. Now, choose Partial or Full Sharing according to your business requirements
  4. After that, click on Apply and OK button

Avail QuickBooks Online Service to Fix QuickBooks Unexpected Error 5

If none of these above solutions did help you in resolving QuickBooks Unexpected Error 5 and still an error message “Got Unexpected Error 5 in the call to NetShareGetInfo for Path” persists while opening QuickBooks Company file, then don’t wag-off! Grab top-notch QuickBooks Online Service at the comfort from your home. Within a short span of time, your problem will be sorted out.